MEGHALAY Return & Refund Policy

Last Updated: August 29, 2026

At MEGHALAY, we want our customers to have a smooth and satisfactory shopping experience. If you are not completely satisfied with an eligible purchase, you may request a return subject to the terms and conditions below.

1. Return Eligibility

We accept returns of eligible clothing items that are:

• Unworn and unused
• In their original condition
• With all original tags attached
• In the original clear garment packaging
• With the original SKU label intact

Items showing signs of wear, washing, use, alteration, damage after delivery, missing tags, or missing required packaging may not qualify for a full refund.

2. 7-Day Return Window

Return requests must be initiated within 7 calendar days of delivery.

The return period begins on the date the carrier's tracking information shows the order as delivered.

After submitting a return request, the eligible item must be shipped back within 7 days of the return request submission date to qualify for a full refund.

For orders delivered in multiple or split packages, the return window begins when the final package in the order is marked as delivered.

Returns requested or shipped outside these timeframes may not be eligible for a refund.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a shipping error, damaged item, defective item, or incorrect item.

Original shipping and handling charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise, as MEGHALAY cannot be responsible for return packages lost or undelivered by the carrier.

4. Restocking Fee & Return Conditions

All returned merchandise must meet the eligibility requirements stated in this policy.

Items returned without meeting the required conditions may be subject to a 20% restocking fee, or the return may be declined entirely.

MEGHALAY reserves the right to inspect returned merchandise before approving a refund.

5. Final Sale & Non-Returnable Items

The following categories are considered final sale and are not eligible for return or refund, except where otherwise required by applicable law or in qualifying cases involving damaged, defective, or incorrect merchandise:

• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear
• Open-pack wholesale orders

Please carefully review product descriptions, sizing information, and other product details before purchasing items in these categories.

6. Exchanges

MEGHALAY does not offer direct exchanges.

If you need a different size, color, or product, you may return an eligible item according to this policy and place a new order separately.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact MEGHALAY promptly and within the applicable return period.

Please provide your order number and clear photographs of the item and the issue so that we can review your request.

Once reviewed, we will provide the appropriate resolution and instructions.

8. Refund Processing

Once the returned package has been received, please allow approximately 5–7 business days for the return to be inspected and processed.

If approved, the applicable refund will be issued to the original payment method used for the purchase.

Your bank, credit card company, or other financial institution may require additional processing time before the refund appears in your account.

A confirmation will be provided once the return/refund has been processed.

9. Shipping & Handling Charges

Original shipping and handling charges are non-refundable, except where otherwise required by applicable law or where the return results from a qualifying shipping error, damaged item, defective item, or incorrect item.

Return shipping costs are generally the customer's responsibility.

10. Non-Compliant Returns

MEGHALAY reserves the right to decline a return or apply a 20% restocking fee when an item:

• Is returned outside the applicable return period
• Has been worn, washed, used, or altered
• Is missing its original tags
• Is missing required original packaging or SKU labeling
• Has been damaged after delivery
• Is classified as a final-sale or non-returnable item
• Otherwise fails to satisfy the requirements of this Return & Refund Policy

11. Contact Us

For questions regarding returns or refunds, please contact:

MEGHALAY
Website: Meghalay.com
Email: [YOUR CUSTOMER SUPPORT EMAIL]

When contacting us about an order, please include your order number so we can assist you efficiently.