MEGHALAY Privacy Policy

Last Updated: August 29, 2026

MEGHALAY operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

MEGHALAY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or appropriately de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information:
Your name, email address, telephone number, billing address, shipping address, and other contact information.

Financial and Payment Information:
Information related to your payment method, payment card, financial account, transaction details, payment confirmation, and other information necessary to process payments.

Payment information may also be collected and processed by Shopify and applicable payment processors.

Account Information:
Your username, password, preferences, settings, and other information associated with your customer account.

Transaction and Order Information:
Information about products you view, add to your cart or wishlist, purchase, return, or cancel, as well as information about previous transactions and orders.

Customer Service and Communications:
Information you provide when communicating with us, including customer support inquiries, return or refund requests, complaints, reviews, and other communications.

Device Information:
Information about your device, browser, network connection, IP address, and other device or online identifiers.

Usage Information:
Information regarding how and when you access, browse, navigate, and otherwise interact with our website and Services.

2. Sources of Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, request a return or refund, or otherwise provide information to us.
• Automatically when you visit or use our website through cookies and similar technologies.
• From Shopify and other service providers that provide technology or services on our behalf.
• From fulfillment, shipping, payment, analytics, marketing, and other service providers.
• From business partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

• Process purchases and payments.
• Fulfill and ship orders.
• Provide order and shipping updates.
• Process eligible returns, refunds, and cancellations.
• Facilitate eligible returns and refunds in accordance with our Return & Refund Policy.
• Communicate with you regarding your orders.
• Create and manage customer accounts.
• Remember your preferences.
• Provide customer support.
• Enable customer reviews and other website features.
• Recommend products that may be relevant to you.
• Maintain, personalize, and improve our Services.

MEGHALAY does not offer direct product exchanges. If you need a different size, color, or product, please refer to our Return & Refund Policy regarding eligible returns and placing a new order.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing and promotional communications, including email, text, postal mail, and online advertisements.

We may also use information about your interactions with our website to provide more relevant advertising.

You may opt out of certain marketing communications as described below.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts.
• Provide secure checkout and payment experiences.
• Detect and prevent fraudulent transactions.
• Investigate suspicious, illegal, malicious, or unauthorized activities.
• Protect our customers, business, website, and Services.

If you create a customer account, you are responsible for maintaining the confidentiality and security of your login credentials.

Customer Communications

We may use your information to communicate with you regarding:

• Orders
• Payments
• Shipping and delivery
• Returns and refunds
• Customer service requests
• Account-related matters
• Important changes to our Services or policies

Legal and Compliance Purposes

We may use personal information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful government requests.

We may also use information to protect our rights, investigate potential violations of our policies, resolve disputes, and enforce our agreements.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

• Shopify, which hosts and supports our online store.
• Payment processors and financial service providers.
• Product suppliers and fulfillment providers.
• Shipping carriers and logistics providers.
• Customer support providers.
• IT, hosting, cloud storage, security, and analytics providers.
• Marketing and advertising partners, where permitted.
• Professional advisers and other service providers.

For example, when you place an order, certain information such as your name, shipping address, contact information, order details, and other information necessary to fulfill the order may be provided to the applicable supplier, fulfillment provider, or shipping carrier.

We may also disclose information:

• When you request, direct, or consent to the disclosure.
• In connection with integrations or third-party services you choose to use.
• To affiliates or entities within our corporate group, where applicable.
• In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
• When required to comply with applicable legal obligations.
• To protect or defend MEGHALAY, our customers, our Services, or others.

5. Relationship With Shopify

Our online store is powered and hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve Shopify's services and our online store.

Information you submit through our Services may be transmitted to Shopify and other service providers, which may operate in countries outside your country of residence.

Shopify may also process information obtained from your interactions with our store and other Shopify merchants to provide certain enhanced features and services.

Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing in accordance with its applicable privacy policies.

You may review Shopify's consumer privacy information and available privacy controls through Shopify's privacy resources.

6. Cookies and Similar Technologies

Like many websites, we and our service providers may use cookies, pixels, and similar technologies to operate and improve our Services.

These technologies may be used to:

• Remember customer preferences.
• Maintain shopping carts and customer sessions.
• Understand website usage.
• Improve website functionality and performance.
• Measure advertising effectiveness.
• Detect fraud and improve security.
• Provide personalized content or advertising where permitted.

Depending on your location, you may have certain rights regarding the use of cookies and similar technologies.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you access a third-party website or service, its privacy practices and terms will apply.

MEGHALAY does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

9. Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for purposes such as:

• Providing our Services.
• Processing and maintaining orders.
• Managing customer accounts.
• Processing returns and refunds.
• Maintaining business and transaction records.
• Preventing fraud.
• Resolving disputes.
• Complying with legal, tax, accounting, and regulatory obligations.
• Enforcing our agreements and policies.

The specific retention period may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.

These rights may include:

Right to Access / Know:
You may have the right to request information about personal information we maintain about you.

Right to Delete:
You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct:
You may have the right to request correction of inaccurate personal information.

Right to Data Portability:
In certain circumstances, you may have the right to obtain a copy of certain personal information.

Right to Opt Out of Sale, Sharing, or Targeted Advertising:
Depending on your jurisdiction, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally considered a “sale” or “sharing.”

Where available, you may exercise applicable opt-out rights through our website's privacy controls or data-sharing opt-out page.

Where legally required, we may also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control.

Privacy rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

We will not discriminate against you for exercising applicable privacy rights.

12. Communication Preferences

If you receive promotional emails from MEGHALAY, you may unsubscribe by following the unsubscribe instructions included in those communications.

Even after opting out of promotional communications, we may continue sending non-promotional communications necessary for your transactions or relationship with us, including:

• Order confirmations
• Shipping notifications
• Return/refund communications
• Account-related notices
• Security notifications
• Other service-related communications

13. International Data Transfers

Our service providers may process or store personal information in countries outside the country where you reside.

Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally.

For transfers subject to applicable European Economic Area or United Kingdom data protection requirements, recognized transfer mechanisms may be used where required.

14. Complaints

If you have concerns or complaints regarding how MEGHALAY handles personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to contact or submit a complaint to an applicable privacy or data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices
• Our Services
• Technology
• Legal or regulatory requirements
• Our service providers

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page and provide additional notice where required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

MEGHALAY
Website: Meghalay.com
Email: help@meghalay.com
Mailing Address: Hemtramck, MI 48212, USA